Terms of Service

Effective date: 21 May 2026 | Last updated: 21 May 2026

These Terms of Service (“Terms”) govern your access to and use of crmFEX (“Service”), operated by Yasin Ozkasapoglu (“we”, “us”), based in Istanbul, Turkey. By creating an account or using the Service you agree to these Terms.

1. The Service

crmFEX is a multi-tenant SaaS platform providing CRM, invoicing, double-entry ledger, e-invoicing, customer portal, payment collection, AI-assisted financial analytics and related features for independent professionals, consultants and small businesses.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract in your jurisdiction.
If you sign up on behalf of a company, you confirm that you are authorized to bind it to these Terms.
Use of the Service must comply with all applicable laws.

3. Your Account

You are responsible for keeping your login credentials secure. Do not share your password.
You are responsible for all activity that happens under your account.
If you suspect unauthorized access, notify us immediately at [email protected].

4. Plans, Pricing and Payment

Free plan: available indefinitely with usage limits (10 clients, 20 invoices/month).
Paid plans (Pro, Enterprise): billed monthly in advance via Stripe or iyzico. Prices are displayed in USD, with TRY and EUR equivalents.
Trial: Pro plan includes a 14-day trial; you can cancel before the trial ends with no charge.
Refunds: we offer a pro-rated refund within 14 days of a paid subscription if you experience a service issue we cannot resolve. Refund requests after 14 days are at our discretion.
Auto-renewal: paid subscriptions renew automatically until canceled. You can cancel anytime in Settings → Billing.
Failed payments: we will retry over 7 days. After that, the account is downgraded to the Free plan and data remains accessible.
Price changes: we may adjust prices with at least 30 days written notice; existing subscriptions keep their current price until renewal.

5. Your Content and Data

You retain full ownership of all data you upload, create, or generate using the Service (“Your Content”).
You grant us a limited license to host, process, transmit and back up Your Content solely to provide the Service.
You are responsible for the legality and accuracy of Your Content, and for obtaining any required consent from your own clients before storing their data on the Service.
You can export Your Content at any time as JSON or CSV. Enterprise customers get additional migration assistance.

6. Acceptable Use

You agree not to:

Use the Service to send spam, phishing, or any unsolicited bulk communication.
Upload content that infringes intellectual-property rights, contains malware, or violates any law.
Attempt to break, reverse-engineer, or probe the Service for vulnerabilities (unless coordinated with us via [email protected]).
Resell the Service or expose its API as a paid third-party product without an enterprise agreement.
Use the Service for any unlawful, harmful, fraudulent, or deceptive purpose.

We may suspend or terminate accounts that violate this section.

7. Third-Party Integrations

The Service integrates with Google (sign-in, calendar, maps), Microsoft (sign-in, Outlook), Stripe, iyzico, Cloudflare, and the Turkish e-Fatura provider Nilvera. Your use of those services is also governed by their own terms and privacy policies. We are not responsible for the availability or behavior of third-party services.

8. AI Features

Optional AI features (financial assistant, dunning suggestions) call third-party language models. We never include personally identifying information about your clients in the prompts beyond what is strictly necessary to answer your question. You can disable AI features at any time in Settings → Integrations.

9. Service Availability

We aim for 99% monthly uptime. Enterprise plans include a 99.0% SLA with service credits.
We schedule maintenance windows outside Turkish business hours when possible and notify users by email.
We are not liable for downtime caused by force majeure events, your network, or third-party providers beyond our reasonable control.

10. Termination

By you: cancel anytime in Settings → Billing. Your account stays accessible for 30 days, then data is permanently deleted.
By us: we may suspend or terminate your account for breach of these Terms or for non-payment, with 7 days notice except in emergencies.
Provisions that by their nature should survive termination (ownership, indemnity, liability limits) survive.

11. Disclaimers

The Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific business needs. crmFEX is a tool to help you manage your business; it does not constitute legal, accounting, or tax advice. You are responsible for verifying the legal and tax correctness of documents you generate with the Service in your jurisdiction.

12. Limitation of Liability

To the maximum extent permitted by law, our total cumulative liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities.

13. Indemnification

You agree to indemnify and hold us harmless from any claim or demand made by a third party arising out of Your Content, your use of the Service, or your violation of these Terms.

14. Changes to the Service or Terms

We may update the Service to add, remove, or modify features. We will give 30 days notice for material reductions in functionality on a paid plan. We may update these Terms; if changes are material we will email you at least 14 days in advance. Continued use after the effective date constitutes acceptance.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Turkey, without regard to conflict-of-law rules. Disputes will be resolved by the courts and enforcement offices of Istanbul (Çağlayan), Turkey. If you are a consumer resident in the EU or UK, you may also rely on mandatory consumer protection provisions of your country.